CRM to inventory management

Inventory management is a turning point in the strategic management of any organization. The corresponding inventory management tasks relate to the determination of the recording methods, the pivot points, forms of classification and rethinking models inventory, determined by the methods of control. But not only you can be realized through this process.

The fundamental objectives of inventory management are to minimize possible stock levels and ensure the availability of inventories (finished goods, work in progress, raw materials, inputs, etc.) at the right time, in addition to keeping updated reports costs associated with maintenance and monitoring of the inventories. But if we apply a program of CRM solutions can not only know what we have and our customers want, so we do not have and should acquire.

But this function, far from done by a depositary must fulfill a manager inventory. His labrum consist of performing such inventories and at the same time relate the results to the CRM solutions implemented by the company. but their work ends there?

What role does the inventory manager?

The charge of inventory management of an organization it should be established the following guidelines (take decision regarding):

How many units should be ordered or produced?

At what point you should of ordered or produced?

What inventory items deserve special attention, for which you must define the degree of strictness of control over the product?

Are there different types of inventory?

Yes, see their different classifications:

  • Classification by level of completion
  • Inventories can be classified according to their degree of completion in:
  • Inventories Raw Materials
  • Inventories of supplies and materials (raw materials second-order)
  • Inventories Work in progress
  • Finished goods inventories
  • Inventories of goods Packaging

Classification by location with respect to the company premises

Inventory in transit: Those units belonging to the enterprise, and not in its physical facilities used as its point location, for example: Merchandise route, reception control (and its timely location is another) in domestic transport, in paqueteo, etc.

Plant inventory: All units are in custody of the company and are in their specific physical facilities, such as: store raw materials, intermediate storage, packing house, store tools, store maintenance, etc.

Classification by Function

According to the functionality, inventories can be classified into:

  • Operating Inventory: The set of units arising from resupply of the units are sold or used in production.
  • Security Inventory: It is that which inventory is available to respond to possible fluctuations in demand and / or delays that may occur in the process of replenishment by suppliers.

They are easy to do?

The truth is that no, inventories require investment of time and resources. Obviously we can deduce why it takes time for them, but resource Why? That is required to perform certain expenses to perform them. The costs associated with the process of holding inventory differ according to the nature of the organization and consist of:

Ordering cost

For commercial activity: This is the process of issuing an order (phone calls, preparing formats, administrative costs of paperwork, plus intrinsic costs to a process of asking certain amount of units as are associated with the processes reception).

For productive activity (manufacturing or assembly): Consists of costs associated with the processes of enlistment production runs, in addition to the logistical process of transmission of orders “concept of internal customer”.

Cost of holding inventory or support

Costs associated with maintaining inventory (managed by the organization) are predominantly determined by the permanence of the average of the logistics units in a given for it depending on the time, place, since each unit represents a cost of handling the processes receipt, storage, inspection and clearance.

Another factor affecting the cost of maintenance is known opportunity cost, which is related to the investment in the operation of inventories and axiomatically causes the organization dispenses its availability for investments in processes that stimulate generation value added.

It is worth remembering that on holding costs (maintenance) incurred those considered in different sources as stock service costs such as: insurance, taxes and on stocks. Not least in the consolidated maintenance cost is the risk factor, this factor groups obsolescence costs, costs of breakdowns and relocation costs.

For inventory managed by a third party it is important to determine the nature of the costs (fixed and variable) as these further play a key role in determining the optimum order units.

A�Cost break Stock (cost of nonexistence)

The cost breakdown of stock functions as a “Shadow Price” in relation to each unit in inventory that enables the process twice in finding a balance between operating costs of inventory. Within this group all consequential costs of lost sales process and breach of contract, which result in three basic groups include:

  • Loss of sales revenue
  • Expenses incurred for breach of contract
  • Resealing and replacement

However identify quantitatively the full cost breakdown of stock is a complex task, since an unmet need can lead to the loss of a customer and the loss of credibility of the organization, hardly measurable factors and that only through a system quality management could achieve optimal subjective approaches but equally the consequences of the breakdown of stock.

How CRM collaborate in this process?

Through administrative ons whose function is to add the benefits of a CRM to internal processes of a company sales. Let’s look at the different aspects of this supplement.

General characteristics Complement

The supplement is intended to streamline warehouse operations related to the transfer of textiles from the reservoir of the store and the sales floor.

The add-on generates a document inventory adjustments with 2 groups of rows, the first corresponds to the detailed textiles to which they execute an exit inventory and the second group of rows corresponds to the textile summarized or to be sold on the floor sales.

Will print format optional inventory adjustment to support transfer of the goods.

  • Forms of access
  • You can access the add-in different ways:
  • By selecting the Inventories Module
  • When selecting Operations Section
  • By selecting the option Inventory Settings
  • By clicking on the Advanced tab options
  • By clicking the button Accessories
  • Selecting the Complement Transfer Wizard Textiles
  • Features complement
  • Select Main articles
  • Search and selection of detailed articles
  • Assigning Warehouse
  • Assignment Inventory Adjustment Rate
  • Assigning Batch Output
  • Select Summarized items
  • Allocation amounts summarized items
  • Assigning Warehouse
  • Assignment Inventory Adjustment Rate
  • Lot assignment input


  1. All documents created by this functionality are with status “Pending” and must be confirmed by administrative users or store keepers.
  2. By functionality equivalent items which will be determined the items to be displayed in the summary.
  3. Despite the associated costs, why have inventories?
  4. The reality of teaching organizations without fully reliable assumptions regarding the estimation of the demand for their goods and services, for which alternatives that achieve a balance between the availability of the same (which ponders the level of service being sought offered by the organization) and costs generated from these contingency measures.
  5. Inventories though lacking generate added value for organizations allow one or the other way provide availability of goods and services provided by them as well as ensuring the continuity of the processes carried out by the same. Among others the main objectives of inventory are:
  6. Mitigation of fluctuations in demand offering insurance against market uncertainties.
  7. It facilitates a proactive role to expected changes in supply and demand.
  8. It allows a continuous flow of manufacturing processes and assembly, giving flexibility to programming processes.
  9. Improved processes purchase supplies and materials, having the possibility to take advantage of volume discounts.

For this and more can conclude that clearly the process by which it is intended that the organization maintains a certain level of inventory is a “necessary evil” and that the search for the minimization of the costs associated with this generated the need for application of multiple tools which must be entirely dominated by the industrial engineer, giving you the opportunity to exercise.