If you look just above, manage a company’s data is not seen as a difficult process. But the truth is quite complicated and takes a lot of time and effort on the part of whoever implements and manages. As the business grows, the number of data, contacts and clients does too. So it is so difficult to memorize. And so comes the CRM to our company. It allows us to keep track of the relationships we have with customers.
The truth is that there are so many CRM applications is difficult to know if you really need. For 2016 we present you CRM free applications, payment, start-ups, are presented for small and medium enterprises, entrepreneurs and even public relations. The variety in this market is extensive and not always find what fits you.
In the previous article we did a count of CRM companies that offer the most popular software. But this time we will inform you about the applications according to the different ways of implementing the system. Since the find for free, pay, in stars-ups, small and medium enterprises, and others for much larger corporations. Also, it works for promoters or public relations.
At the time of this article, we determine that there are some features to be taken into account. Those are worthwhile those that are easy to use and install and can be integrated with other applications work.
For example, the CRM contact are a type of applications focus on talks and contacts with customers. Working directly with email applications or conversation with contacts. The purpose is to learn more about customers and what they want and expect from us.
1. Google contacts
First we have the contacts Google. While this is not exactly a CRM application because it does not perform analysis and the other is a free way to include contact details of our customers in our database. Far from being a simple address book Gmail service lets you add any information to each of your contacts and Google automatically synchronized with the information they have in their Google+.
You can also add notes in plain text to the pages of contacts. When selecting multiple options we can review the conversation history. It is this option which helps us management level as to see when was the last contact with each customer, the issue discussed and offered product can schedule and prepare a next conversation and presentation of products.
Imagine a file with detailed information of our contacts: phone numbers, e-mail, chat, shared documents … That is what Highrise. This is a project management application Basecamp with a similar design with which we can maintain our contacts updated information.
Although although its orientation is mentioned attention to contacts, also it includes tools to track agreements or ongoing negotiations, so it is a great application to consider. Unlike our first choice this is not free. Its price is around $ 4 per month per user and allows sharing account for up to 2 users.
Perhaps prefieramos see at a glance information about your contacts without having to enter their pages. This is what makes Clevertim. This management solution shows the same contact list with a summarized all the information on the same version. So we can see the email address or phone number for a particular contact without clicking.
We can also filter the lists by name, place, among other options, and manage tasks, appointments and meetings, all in the same application. Its price is $ 4 per user per month and allows up to two free users.
4. Act! Cloud
One of the first CRM applications. The first version worked with the DOS operating system and its name came from “activity control technology” (ACT). Although currently still be run on computers and servers Act, the latest version of the Act is available in the cloud and is integrated with social networks.
The new Act! Cloud is an advanced contact manager that allows you to import contacts from emails and Facebook and Linkedin and quickly see when was the last time you had contact with them.
It’s a great way to keep track of conversations and know who is the next person you should contact, especially if we have a self-employment. Its price is $ 10 per month per user.
We all need to manage information from CRM and use it according to our needs. As the name suggests, it helps solve problems Solve it offers many customization options as fields, labels or templates. This allows you to tailor the application to best each company.
Solve is integrated with Google Apps so that you can make the most of CRM information. In Gmail will display your contact information below the e-mails in Google Sheets, you can create reports with data or even personalized documents with Google Docs. If you are someone who uses Google Apps and want a powerful CRM, Solve is what is needed.
Price: About $ 13 per month per user (minimum 3 users)
Today being in contact with people involves using social networks, collaborate on shared calendars and send more e-mails than we would like. Nimble integrates all this to automatically create contact cards with your conversations. Informs you who are the most interesting and who should follow, in addition to show your schedule appointments and meetings among many other people.
Nimble is also very good with leads (potential customers) and negotiations. Kanban has a design so you can keep track of leads during the sales process. With Nimble will find everything in one place and the best, you have a unique plan so you will not have to worry about upgrading to a higher version.
Price: $ 15 per month per user
Many CRM applications are integrated with email applications and even some extract information from social profiles and added to your contacts. Batchbook goes much further as it is integrated with Hootsuite. Thanks to this you can connect to dozens of social networks from Hootsuite and at the same time, see the information in your CRM from Batchbook.
Another thing that is special to this CRM solution is that every plan includes unlimited users so that any company can use it. This increases its price, but since we list all CRM charge depending on the number of users, Batchbook may be a lower-cost option for larger companies.
Price: $ 55 per month for unlimited users.
CRM need not be boring. They are created to work, yes, but they can also make your work day a little more bearable. Nutshell does just that. It will come into your Gmail conversations and tell you what is most important or urgent the day plus give extra information about your contacts, such as information from your Twitter profile or how long ago and time is based of location.
CRM is a 100% professional who provides detailed contact information and simple tools to track leads and report on the performance of company employees. If you combine well with a nice user interface you will give a touch of grace to your CRM without sacrificing the power you need.
Price: $ 15 per month per user
How would you like to have an assistant to read the e-mails of the company, detected the most important conversations and share with anyone who was interested in them? That’s what makes RelateIQ
RelateIQ may have the most exclusive user interface for all applications from this list and focuses exclusively on the talks. You can add email accounts, select conversations you want to share and collaborate with your team based on them. Collects talks contacts that belong to the same company so you can know what is the relationship between your computer and other companies.
Price: $ 49 per user per month
What makes RelateIQ talks with e-mail, Close.io do with conversations and e-mails mobile phone. From the same app sales you can be made by phone, record calls or even transfer them to other commercial agents. Whenever someone calls your company, you’ll automatically see all the contact data together with previous conversations.
If you care about most is how quickly you communicate and instead email, prefer to do it over the phone, Close.io is an app you should try.
Price: $ 59 per user per month
Keep track of leads and deals does not mean that can also manage contacts and conversations. However, with Prosperwork yes you can do it by integrating with Gmail, you can easily get all the information you need to manage the relationship with your customers.
Through Gmail, Prosperworks search contacts so you can convertilos potential customers. And you can see all conversations from one place and use them as selling opportunities passing them to the sale process in the kanban panel.
Price: Free (currently available in beta, integration with Zapier will soon be available)
12. Zoho CRM
The set of Zoho applications ranging from word processing and spreadsheets to e-mail service and accounting applications. For there is also Zoho CRM, an application that offers a very interesting price many own an advanced CRM functions.
With Zoho CRM can capture leads from web forms or through Facebook, automates your workflow to incorporate those leads to sales funnel and also allows to use the tools “Pulse” (rhythm) and “Forecasting” (forecast ) to predict what is most likely to offer. You can use the integration with Zoho documents to merge your contacts, send emails or start video conferencing from the same app and more. In addition, the modules can be customized for CRM services function as you prefer.
Price: $ 12 per month per user; up to 3 free users. Zoho has launched Zoho CRM Plus including CRM, integration into social media and marketing tool SalesIQ for $ 50 per month per user.
When you start your workday you need to know what to do. Many CRM applications show the most important conversations or potential that is necessary to contact customers, but PipelineDeals shows you everything on the panel. You will see the last activity of workers, the urgent tasks and tables with negotiations or agreements and their progress. In addition, you will receive an e-mail as a daily briefing will update you. You’re ready to start your day as you read your mail.
In addition, PipelineDeals is very easy to find what you are looking for. Simply write a short sentence that describe what you are looking for.
Price: $ 24 per month per user
Establish relationships between contacts and annotate your negotiations process is relatively easy, but seeing it all at once is something else. The good thing about Pipeliner is that it creates a graph of every part of your CRM so you can see how they contacts and negotiations.
You can organize your prospects and your negotiations on a Kanban paper and then categorize contacts into groups with an editor mindmaps (mind mapping) so you can see how they relate to each other.
There are also applications for Mac and PC Pipeliner. With them you can also benefit from Pipeliner even without internet connection.
Price: $ 35 per user per month.
15. Odoo (formerly OpenERP)
Web applications are fine, but sometimes it is better to host them on your own server. That’s what allows you to Odoo. Similar to the open source CMS WordPress mode, Odoo is an application platform open source for your company that includes more than 30 business applications you can install and run on your own servers for free. You can also take advantage of the same functions without having to create an account Odoo.
Odoo is a great tool not only for their applications but by the hundreds of integrations with financial organizations, for example.
It is geared for business, Salesforce has a similar design, although its interface is not as difficult to use as it seems.
Price: $ 15 per month per user for each application; free to install on your own server